Tops and taps

Privacy Policy for Tops & Taps

Last updated: 24/11/2025

Tops & Taps (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we use, store and protect the personal information we collect when you use https://www.topsandtaps.co.uk (“our website”).

1. Who We Are

Business name: Tops & Taps
Email: info@topsandtaps.co.uk
Address: [Insert registered/business address]

We act as the Data Controller for the personal data you provide.

2. What Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: name, contact details, address (if relevant to orders)
  • Contact Data: email address, phone number
  • Order Information: order details, delivery details
  • Payment Information: processed securely via Stripe or PayPal (we do not store full card details)
  • Technical & Usage Data: IP address, browser type, device information, website usage, via cookies
  • Marketing Data: email mailing list subscriptions and marketing preferences
  • Form Submissions: enquiries, quotes, messages sent via our website forms

3. How We Collect Your Data

We collect data in the following ways:

  • When you submit a form on our website
  • When you place an order
  • When you subscribe to our mailing list
  • When you contact us via email
  • Through cookies when you browse our website
  • Through third-party services such as analytics and payment processors

4. How We Use Your Data

We use your data to:

  • Process and fulfil orders
  • Respond to enquiries and provide customer support
  • Manage your account and order history
  • Send marketing communications (with your consent)
  • Improve our website and user experience
  • Analyse website traffic and behaviour (Google Analytics / Facebook Pixel)
  • Prevent fraudulent payments and process transactions through Stripe or PayPal

We will never sell your data.

5. Legal Basis for Processing (UK GDPR)

We process your data on the following lawful bases:

  • Contract: to process orders or reply to enquiries
  • Consent: for marketing emails and non-essential cookies
  • Legitimate Interests: analytics, site security, service improvement
  • Legal Obligation: for record-keeping and tax compliance

6. How We Store and Protect Your Data

Your data is stored securely using encrypted systems and secure third-party services such as Stripe, PayPal, and our hosting provider.

We retain data only for as long as necessary:

  • Order records: up to 6 years (legal requirement)
  • Marketing data: until you unsubscribe
  • Form enquiries: typically 12–24 months
  • Analytics data: retained according to third-party provider policies

When no longer needed, data is securely deleted from our systems.

7. Marketing

If you have opted in, we may send information about:

  • New services
  • Special offers
  • Company updates

You can unsubscribe at any time using:

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict processing in certain circumstances
  • Object to processing
  • Request data portability

To exercise these rights, email info@topsandtaps.co.uk.
We will respond within one month.

9. Cookies

Cookies are small text files placed on your device to improve your experience. Our website uses essential and non-essential cookies.

We use cookies for:

  • Keeping you logged in
  • Understanding how you use our site
  • Analytics and performance
  • Advertising and remarketing (Google Analytics, Facebook Pixel)

Types of Cookies We Use

  • Essential cookies: necessary for the website to function
  • Functionality cookies: remember preferences
  • Analytics cookies: measure site usage
  • Advertising cookies: track browsing to show relevant ads

You can control cookies through your browser settings.

10. Third-Party Services

We may share limited data with trusted third parties to deliver our services, such as:

  • Stripe — payment processing
  • PayPal — payment processing
  • Google Analytics — website analytics
  • Facebook Pixel — advertising analytics
  • Email Marketing Providers — mailing list management

All third parties comply with the UK GDPR or equivalent standards.

11. Links to Other Websites

Our website may contain links to external sites. This Privacy Policy applies only to Tops & Taps. Always check the privacy policy of other websites you visit.

12. Changes to This Policy

We regularly review our Privacy Policy. Updates will be posted on this page, with the date amended above.

13. How to Contact Us

If you have questions about this policy or the data we hold on you, contact:

Email: info@topsandtaps.co.uk
Address: [Insert address]

14. How to Contact the ICO

If you are unhappy with how we handle your data, you can complain to:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113