Tops and taps

Tops & Taps – Website Terms & Conditions

Last updated: 24/11/2025

Welcome to Tops & Taps. By using our website, you agree to follow these Terms & Conditions. Please read them carefully before placing an order or using our services.

If you have any questions, you can contact us at: info@topsandtaps.co.uk

1. About Us

Tops & Taps
Trading address: {insert address}
Email: info@topsandtaps.co.uk

You must be 18 or over to use this website or place an order.

2. Using Our Website

You agree to use this website legally and responsibly. You must not:

  • Break any UK laws while using our site

  • Try to hack, damage or disrupt the website

  • Use automated tools (bots, scrapers) without permission

  • Upload anything harmful or illegal

We may suspend or block access if these rules are broken.

3. Products & Descriptions

We do our best to ensure product descriptions, photos and details are accurate.
However:

  • Colours may appear differently on different screens

  • Measurements and specifications may have minor variations

  • Availability may change without notice

This does not affect your consumer rights.

4. Pricing & Payments

All prices shown include VAT (where applicable).

We accept the payment methods displayed at checkout.
Your order is only confirmed once payment is successfully processed and you receive an order confirmation email.

If we notice a pricing mistake, we may cancel the order and offer a refund before dispatch.

5. Placing an Order

When you place an order, you are offering to buy a product from us.
We may reject an order if:

  • The item is out of stock

  • Payment is not authorised

  • There is an error in pricing or product information

  • We suspect fraudulent or improper activity

If we cancel an order, we will refund you in full.

6. Delivery

Delivery times are estimates and may vary.
We are not responsible for delays outside our control (e.g., courier issues, weather, strikes), but we will update you if there is a problem.

If we cannot deliver your order for a reason that is our fault, you will be entitled to a refund.

7. Returns & Refunds

Our standard returns policy lasts 30 days.
To be eligible, items must be:

  • Unused

  • In original condition

  • In original packaging

Some items cannot be returned for hygiene or safety reasons (e.g., perishable items, personal care products, digital downloads, hazardous items).

You can view the full Returns & Refunds Policy here:
{link to policy}

Your statutory rights under UK consumer law always apply.

8. Faulty or Damaged Items

If a product is faulty, not as described, or damaged on arrival, please contact us as soon as possible.
We will offer a repair, replacement or refund in line with UK consumer protection laws.

9. Accounts (If Used)

If you create an account:

  • Keep your login details safe

  • You are responsible for all activity under your account

  • Tell us immediately if you think your account has been compromised

We may close accounts that breach these Terms.

10. Reviews & User Content

If you submit a review or any content to our website, you agree that:

  • It is honest and based on your own experience

  • It is legal and does not infringe anyone’s rights

  • We may use, display or remove it as we see fit

We may remove content that is offensive, false, or inappropriate.

11. Intellectual Property

All content on this website—including images, text, logos, design and layout—is owned by Tops & Taps or used with permission.

You must not copy, reproduce or use any content without our permission.

12. Notice & Takedown (UK)

If you believe content on our website breaches copyright or legal rights, please contact us with:

  • Your name and contact details

  • Description and location of the content

  • Proof of ownership or explanation of the issue

We will review the request and remove the content where appropriate.

13. Limitation of Liability

Nothing in these Terms limits your rights under UK law.

We are not responsible for:

  • Losses not caused by our actions

  • Business or commercial losses

  • Loss of profits, data or goodwill

  • Website downtime or technical issues

Our liability for any claim related to your purchase will not exceed the value of the product you purchased.

We do not exclude liability for death or personal injury caused by our negligence, fraud or any matter where the law does not allow us to exclude it.

14. Changes to These Terms

We may update these Terms from time to time.
If changes affect your orders or rights, we will notify you by email or on our website.

15. Governing Law

These terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.

16. Contact Us

If you have any questions about these Terms & Conditions, contact us at:
info@topsandtaps.co.uk